FAQs

If you need your item in a hurry thats no problem at all. We offer next day delivery service at a surcharge to most postcode areas. Just give us a call before placing your order and we will issue a quotation for you. As long as the order is placed before 10:30am, delivery will be the following working day.

When your delivery arrives, it’s important to take a few moments to check that everything is in order. Be sure to inspect the items for any signs of visible damage as well as make sure that you are receiving all items and components according to the order schedule.
When signing for receipt of your door(s), please note any damages or shortages on the Delivery Acceptance Form with the driver present, otherwise we will not be able accept liability should you discover them later.
Also, please ensure that protective packaging is intact and not damaged. Unchecked or similar annotations are also not accepted by us. Don’t forget, these checks must be done at the time of delivery!

It’s essential to be diligent when accepting deliveries, as this will help ensure that the items you receive meet your expectations and arrive safely. We want you to be completely satisfied with your order, so take the time to thoroughly check everything at the time of delivery. If you have any questions or would like assistance in understanding Delivery Acceptance, please reach out to us! We’re always here to answer any queries you may have. Thanks for taking the extra step to ensure your satisfaction!

Our doors are built to last. We only use engineered construction for greater stability and performance, unless specifically stated otherwise in the product description. Plus, we do our bit for the environment too – many of our products contain components like laminated timber, MDF or particleboard instead of solid oak. So you can rest assured that they won’t be letting you down anytime soon! So go on, invest in quality with us today and enjoy peace of mind!

If you need a little help with the installation of your new doors, our team is here to provide advice. We always recommend getting a professional joiner or fitter for the best results and can help you find one in your area. Just get in touch with us and we’ll be happy to share our recommendations. So don’t worry – no matter how complex the job, we’ve got you covered!

Happy installing!

Failure to follow the provided fitting and treatment guidelines voids any warranty. Ensure that ALL timber products are treated prior to installation and fitted by experts. Items must remain dry and level in appropriate storage before use. Plaster, cement, or other moisture must be dry before products are delivered to avoid damage.  

All timber products, be it internal or external, must be fully sealed on all six surfaces, including cut-outs, top, and bottom, using a water-repellent high quality wood treatment before installation.  

Do not use water-based treatments, oils, wax, or varnish.  

External products and frames require UV-protective sealants to be applied in dry weather with exterior-grade materials prior to installation. All our internal and external timber products must be correctly treated without delay and prior fitting. It is most important that all timber products are completely and fully treated before fitting, including all faces, edges and any ‘cut outs’ such as letter boxes, locks etc. It is vital that the ‘end’ grain is completely protected as this is where moisture can most easily penetrate causing swelling, splitting and warping. 

For fire-rated products, refer to individual trimming labels or consult our office for advice. It is important to check with building regs that the products you are purchasing are suitable for your individual project/s. 

When it comes to treating and fitting timber products, there are a few things you need to keep in mind. Firstly, always check the treatment and fitting guidelines provided with each individual product before starting any work. It’s also important that you use a full coverage, micro-porous topcoat when working on engineered timber – this helps to protect against moisture building up inside the timber, as well as changes in temperature between rooms which can cause expansion and contraction of the material. Make sure you’re using a finishing coat that is fit for purpose too – if not, your guarantee will be invalidated. Finally, make sure you’re not carrying out application of your topcoat in extremes of temperature or humidity. That way you can ensure your door stays looking great for years to come. ­­­­­­­­­

When treating your external doors, it’s important to take into consideration the environment you’ll be working in. Make sure that the temperature and humidity aren’t too extreme when you’re applying your topcoat, as this can affect the quality of the finish. Always read through instructions for specific guidelines on prepping your door for treatment.

Also, don’t forget about ventilation! Even if you’re in a well-ventilated space, any waste packaging and materials have to be disposed of responsibly – so make sure to double check what materials should go where after use.

Finally, bear in mind that using Danish Oil on unfinished internal and external doors isn’t encouraged – any guarantee provided alongside the product will become void if this type of oil is applied.

Check out our finishing guidelines here :

Doorphoria – Deanta Products Finishing Guidelines

Doorphoria – LPD Products Finishing Guidelines

Doorphoria – PM Mendes Products Finishing Guidelines

Engineered doors are crafted from engineered timber instead of solid wood. Despite having the same visual appeal as solid wood doors and lacking a hollow core, engineered timber doors offer numerous additional benefits.

Engineered timber consists of high-grade timber pieces that have been cut and bonded together in a specific manner. To appreciate its advantages, it’s essential to understand how solid wood reacts to environmental factors.

Solid wood expands and contracts when exposed to heat or humidity, following the grain’s direction. This continuous process eventually leads to permanent changes in the wood’s shape and size, known as warping. This issue is particularly relevant for external doors, which are exposed to different conditions and temperatures on either side. When a door scrapes the floor or doesn’t open as smoothly as it once did, it’s typically due to this inherent drawback of solid wood.

A solid engineered core door is made by cutting high-grade timber into strips and bonding them with alternating grain directions. This method counteracts the effects of heat and humidity, preventing the door from warping over time.

If part of your order is available for preorder and states ‘backorder’, where possible we will aim to split the delivery with the backorder items to follow as soon as they are in stock.

Custom-made bespoke doors don’t have to cost the earth. Here at Doorphoria, we bring you bespoke solutions that fit your budget and style. We look at every requirement for each door individually when determining the price, taking into account its dimensions, quality of materials and any additional features required. This way, you’re guaranteed to get a bespoke door that’s worth what you pay for it – no more, no less! So if you’re looking for an affordable bespoke door without compromising on quality or style, speak to us today and see what we can do for you.

We guarantee that whatever your budget is, there’s something here for everyone – so come and explore our bespoke doors now.

Door ironmongery can come in a variety of forms, such as door handles, latches, and knobs. Door handles are the most common type of ironmongery used on doors today and come in an array of styles, including traditional lever designs to contemporary minimalistic shapes. Latches serve as an additional security measure for doors by preventing them from being opened without permission. Knobs are a decorative feature often found on internal doors and offer another option for opening or closing the door from either side. No matter what type of door hardware you’re looking for, there’s sure to be something that suits the style of your home!

Additionally, modern door hardware is designed with convenience in mind. Easy-to-install door handles make it a breeze to replace existing ones or add new pieces of hardware. Some even come with built-in locks, allowing you to secure the door quickly and easily. Door hooks are another great addition for those who don’t want to go through the hassle of fitting a latch. Door letter plates also provide an attractive way to receive mail without having to open the door every time.

From elegant door handles to practical door latches, there is something available for all types of doors that will suit both your style and security needs. Ironmongery can be a great investment in both looks and longevity!

No matter what look you’re going for, there is sure.

At Doorphoria, we understand that the doors you buy are an investment. That’s why all our products come with at least a 12-month guarantee, with the majority 10 -25 years.

Most joiners will be more than happy to do this for you.

To get the right size for your new door, you should measure from the left corner to the right corner of your current door. Don’t forget to double check that you’re only measuring the door and not including any extra bits like weather-stripping – this could lead to an incorrect measurement! Once you have the number, make sure it is compatible with your desired product’s trimming guidelines. In some cases, if your measurements are slightly bigger than standard sizes, then you may be able to trim down the door and make it fit perfectly!

When measuring for height, take the measurements from the top of the door to the bottom. The last thing you want is your new door to be too high or low! Especially with older doors, it is important to measure it from more than one location, just in case the door is not perfectly rectangular. If the sizes vary, use the largest number.

Same with the height, from top to bottom in several places, using the largest number.

Finally, measure the thickness of your door both on the edge of the door itself and then again on its frame. This will help ensure you get a product with a size perfect for what you need. Be aware that external doors may be thicker than internal ones so make sure to account for this when ordering. With these numbers in hand, you can now confidently order a replacement door that fits perfectly!

Most of our doors have considerable trimming allowance and this is stated within the product description. If you are unsure, or cannot quite see the trimming allowance within the description, give us a ring and we will happily check this for you against your opening sizes.

We strongly recommend letting your fitter/joiner know this information upfront so there’s no guesswork involved. That way, everyone will be on the same page and you can rest assured that your product is still protected by its warranty. Happy customising!

If you have any other questions, get in touch with our friendly sales team at sales@doorphoria.co.uk. We are always happy to help!