Please read all these terms and conditions.
As we can accept your order and create a legally enforceable agreement without further reference to you, you must read these terms and conditions to ensure they contain all that you want and nothing that you are unhappy with.
If you’re unsure about anything, just call us on 01484 218928.
Application
These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Doorphoria Ltd, a company registered in England and Wales under registration number 13910674, with a registered office at Doorphoria Ltd, 3.17 Holmfield Mills, Holdsworth Road, Halifax, HX3 6SN. You can reach us via email at sales@doorphoria.co.uk or by phone on 01484 218928 (the Supplier, us or we).
These are the terms on which we sell all Goods to you. By ordering the Goods, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
- Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
- Contract means the legally binding agreement between you and us for the supply of the Goods.
- Delivery Location means the Supplier’s premises or another location where the Goods are to be supplied, as set out in the Order.
- Durable Medium means paper, email, or any other medium that allows information to be personally addressed to the recipient, stored for future reference, and reproduced without alterations.
- Goods refer to the products advertised on the Website that we supply to you in the number and description set out in the Order.
- Order means the Customer’s request for the Goods submitted following the step-by-step process outlined on the Website.
- Privacy Policy outlines how we handle personal and confidential information received from you via the Website.
- Website means our website, www.doorphoria.co.uk, where the Goods are advertised.
Goods
Description of Goods
The description of the Goods is set out on the Website, catalogues, brochures or other advertising material. While every effort has been made to ensure accuracy, there may be slight discrepancies in size and colour. All measurements, weights, and dimensions provided have a 2% tolerance.
Bespoke Goods
For custom-made products tailored to your specifications, it is your responsibility to ensure all measurements and other details are accurate before placing an order. Once payment is made, we will provide a CAD drawing via email for your approval. Unfortunately, we cannot cancel or refund bespoke orders after the CAD approval for any reason such as incorrect measurements or delays.
Bespoke item lead times are estimated only and although we will always try to advice as accurate a lead time as possible, these may vary due to factors such as COVID-19, Brexit or issues with the transportation of goods coming into the UK due to international affairs.
Bespoke XL Joinery Colour Finishing
Our bespoke colour service offers custom finishes for your products using high-quality spray techniques. Once finishing begins, no refunds or exchanges can be made. Please allow up to 4 weeks for completion.
By proceeding, you accept these terms.
Stock
All Goods on the Website are subject to availability. Efforts are made to keep stock information accurate; however, we sell large volumes of products at any one time, so this does change daily. Please contact us to confirm stock if you have time limitations.
We retain the right to make changes to Goods to comply with laws or safety requirements and will notify you of such changes.
All original images created by us are protected by copyright and may not be used without our permission.
Use of Personal Information
We manage personal information under our Privacy Policy. By ordering with us, you agree to be contacted via email or other electronic methods and pre-paid post.
Basis of Sale
The description of the Goods on our Website does not constitute a binding sales offer. Orders can be rejected for any reason, but we will attempt to notify you promptly.
The order process, outlined on our FAQ page, allows you to check and amend any errors before submitting. Upon completion, a legally binding Contract is formed once you receive an Order Confirmation email.
Please ensure all order details are accurate. We cannot be held responsible for errors in your submission. You will receive confirmation within 24 hours of placing your order or before product delivery.
Any quotes provided are valid for 28 days unless withdrawn earlier. Once a Contract is formed, variations require written agreement by both parties.
These Terms apply to individuals purchasing as Consumers. If you are acting as a business, please notify us to receive an alternative contract.
Price and Payment
Prices listed on the Website at the time of the Order, including VAT, apply unless otherwise agreed in writing. Any visible pricing errors may result in updated pricing or cancellation.
Payment must be completed in full before dispatch, either via credit/debit card (excluding American Express) or by BACs. Please ensure billing addresses match cardholder details for secure processing.
Orders undergo strict fraud screening for your protection. Should any issues arise, we will contact you to resolve or cancel the Order.
Pricing – It is possible despite our best efforts, some of the Products or Services on our site or in our Promotional Materials may be incorrectly priced. If we discover an error in the price of the Products or Services you have ordered, we will inform you in writing of this error and we will give you the option of continuing to purchase the Product or Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will cancel your order and notify you in writing. Please note that if the pricing error is an obvious error and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products or Services to you at the incorrect (lower) price.
Delivery
We will deliver Goods to your specified Delivery Location within the agreed timeframe or, if unspecified, within 30 days of the Contract date. Delivery addresses cannot be changed post-order due to fraud prevention policies.
Upon delivery, ensure someone is present to accept and inspect the order. If a third party accepts the delivery on your behalf, responsibility lies between you and them to confirm the order is correct and in A1 condition before the courier leaves. Items will not be left unattended and instructing drivers to do so if you cannot be present during the time slot given is done so at your own risk and any claim of damaged or incorrect items/qtys will be rejected.
In the event we cannot reach you on the day of delivery, resulting in the driver having to abort the delivery, a return and re-delivery charge will be issued and either charged to you or deducted from your refund should you wish to cancel your order.
All items MUST be checked with the driver present at the point of delivery. Check the following carefully
- Carefully check that all packaging and edges are in A1 condition
- Check all sizes and quantities are correct as per your delivery note prior to the driver leaving.
Any claim of damages/order discrepancies of this nature not signed on the delivery note and notified to the driver will be rejected.
Prior to Installation
All items to be installed must be checked by you to ensure they are fully acceptable and in good condition before any installation work commences. If workmen are booked by you to work on your products and the items have not been checked in advance, causing issues to be identified on the day, Doorphoria will not be liable for any loss of earnings in these circumstances. If any work has been carried out on the products, there can be no refund or exchange for issues identified after the fact.
Product Material and Variations
Timber is a natural product, and colour/grain variation is to be expected. This will not be deemed a fault with the goods by us.
Warps/Bows (as detailed in the relevant British Standard) shall not be considered a defect unless it exceeds ¼ inch (6.35mm) in the plane of the product itself.
Delivery and Responsibility
You agree we may deliver the Goods in instalments if we experience a shortage of stock or other genuine and fair reasons, subject to the above terms and provided you are not liable for extra charges.
The Goods become your responsibility from the moment delivery is completed or customer collection occurs once the delivery/collection note is signed by you. If reasonably practicable, you must examine the Goods before accepting them.
For your safety and ours, our delivery drivers are not insured to enter your property. We advise against allowing them inside to prevent injury and damage. Any such arrangements are made at your own risk.
Risk and Ownership
The risk of damage to or loss of any Goods will pass to you once the Goods are delivered to you. You do not own the Goods until payment has been received in full.
Withdrawal, Returns and Cancellation
You can cancel this contract within 14 days without giving a reason. The cancellation period ends 14 days after the day you acquire physical possession of the last of the Goods or a third party acting on your behalf acquires them.
To cancel, you must inform us of your decision via email at customerservices@doorphoria.co.uk.
If you’ve changed your mind or ordered the wrong size/quantity, email customerservices@doorphoria.co.uk to arrange a return. We will require you to provide evidence that the items are in a saleable condition, in their original packaging, and supply your order number, full name, address, and reason for the return. A return note will be emailed to you and must be included with the return.
You have 14 days from the delivery day to return the items. Once you’ve notified us of your intent to return, we will arrange collection with our couriers and return the products to our manufacturer’s factory. The return fee, advised in advance, will be deducted from your refund.
Products must be handled with care, kept in their original packaging, and remain in A1 condition, with all original labels intact, to qualify for a return.
If you wish to exchange an item for a different size or alternative, you must return the item(s) and place a new order.
If products have been removed from their packaging, show signs of use, alteration, or damage not previously recorded on the delivery note, the driver will refuse the return, and you will still be issued for the collection charge. Refunds cannot be processed for incomplete items.
For return outside the 14-day cooling-off period, or due to ordering errors a restocking fee of 15% will apply and will be deducted from your refund.
Faulty or Damaged Products
For damaged, faulty, or incomplete products, this must be reported on the delivery note with the driver present and emailed to customerservices@doorphoria.co.uk within 24 hours of delivery.
Where possible, the driver will return the items immediately. If this is not feasible, we will arrange collection on a mutually agreed date. Doorphoria will cover re-delivery charges for replacements offered within a reasonable lead time.
Please note, we do not accept returns, cancellations, or refunds for custom-made or bespoke products once line drawings have been approved by the customer.
Claims of damage or incomplete orders outside of these terms will not be accepted.
Until collected by our delivery drivers and signed on the collection note, products remain your responsibility.
Guarantee
We have a legal duty to supply Goods that conform to the contract. Upon delivery, the Goods will:
- Be of satisfactory quality.
- Be fit for specific purposes you made known to us at the time of purchase, assuming reasonable reliance on our skill and judgment.
- Meet descriptions and tolerances provided in your order details.
Doorphoria will pass on the benefits of manufacturers’ guarantees provided with the products. These guarantees include details such as the manufacturer’s name, address, duration, and territorial scope, and apply from the date of delivery. Products sold as clearance are sold as seen and do not qualify for a guarantee.
Treating and Fitting Guidelines
Failure to follow the provided fitting and treatment guidelines voids any warranty. Ensure that ALL timber products are treated prior to installation and fitted by experts. Items must remain dry and level in appropriate storage before use. Plaster, cement, or other moisture must be dry before products are delivered to avoid damage.
All timber products, be it internal or external, must be fully sealed on all six surfaces, including cut-outs, top, and bottom, using a water-repellent high quality wood treatment before installation.
Do not use water-based treatments, oils, wax, or varnish.
External products and frames require UV-protective sealants to be applied in dry weather with exterior-grade materials prior to installation. All our internal and external timber products must be correctly treated without delay and prior fitting. It is most important that all timber products are completely and fully treated before fitting, including all faces, edges and any ‘cut outs’ such as letter boxes, locks etc. It is vital that the ‘end’ grain is completely protected as this is where moisture can most easily penetrate causing swelling, splitting and warping.
For fire-rated products, refer to individual trimming labels or consult our office for advice. It is important to check with building regs that the products you are purchasing are suitable for your individual project/s.
Privacy
We respect your privacy and comply with GDPR obligations regarding your personal information. For inquiries or complaints concerning data privacy, contact sales@doorphoria.co.uk to speak with the Data Protection Manager.
Excluding Liability
Doorphoria shall not be liable for:
- Loss not reasonably foreseeable at the time of contract.
- Loss related to commercial operations (e.g., profit loss) incurred during the course of business, trade, or profession where the Goods were not purchased wholly or mainly for such purposes.
Complaints Procedure
If you’re unsatisfied with your order or have a complaint, email customerservices@doorphoria.co.uk. We aim to resolve complaints with an appropriate solution within three to five working days.
These Terms and Conditions are governed by the laws of England and Wales.
If you have further questions about these revised terms, feel free to contact us at sales@doorphoria.co.uk!